top of page

Terms and Conditions

Please read carefully

Your use (and the ordering of products) of this website is subject to the following terms and conditions:

Personal Data :

We collect some data from you when you place an order - Your name, address and telephone number will be stored on our secure server.

These details are used for the purposes of your order (and an occasional marketing e-mail, if you have opted to receive them) and will not be passed to anyone else. You may have your account/personal details removed at any time upon request - You will need to re-register to make a purchase.

Your details MUST be entered correctly, and formatted appropriately: Please use capital letters where necessary, and the correct UK Post-Codes are format.  

Remember, these details need to be read by Royal Mail in order to deliver your item.  Incorrect or poorly-entered details will be removed and your order cancelled.

It is your responsibility to ensure that your e-mail account accepts e-mails from us (order status, shipping notification etc) - accounts with missing, bouncing or incorrect addresses will be deleted.

Orders :

We ship to the UK and Republic of Ireland.  We can provide a quotation for shipping to Europe, Australia and United States.    We reserve the right to cancel/refund any unshipped order, eg: stock errors, incorrect shipping destination etc. In order to save paper, we do not include a paper invoice with your orders - these can be viewed (and printed, if necessary) via your customer area.

Payment :

Payments are carried-out using Wix payment provider which is a secure payment gateway - Most credit/debit cards are accepted.  Sorry, we don't accept PayPal.  Our details will appear during checkout and they'll also be included in your order confirmation e-mail.  

Items will be reserved for you for 7 days (after that, we'll cancel the order and return the stock to shop for others to buy).  Your payment details are not retained.

Shipping :

Orders for in-stock items placed before 1pm Monday-Friday are usually sent within 1 working-day via Royal Mail Parcel Post, 2nd Class Recorded Delivery or for smaller items 1st class post. 

We have to add a customs declaration to all "non-UK" parcels - these are filled out as accurately as possible and, therefore, you may have to pay a customs/import charge your end based on a % value according to your local regulations.

Current delivery costs are calculated when you checkout.  We have no collection or demo facilities.

In the event that an item is returned as "Address Not Known", there will be a further postage charge to re-deliver the item.

Out of Stock Items :

Each item has a stock-level indicator allowing you to see how many we have available. If you see that the item is out of stock, please e-mail us and we can give you an idea of how long it will take to order in (usually 2-3 days lead time).

In the case of custom or modified items we will email you a time and date where the item will be available for shipping.

The checkout will NOT let you purchase if we don't have stock - this is simply for your peace-of-mind.

Refunds/Returns :

If you wish to return an item for a "no-quibble" refund you can within 14 days of receipt of the item at your expense.

For damaged items please take a photograph of the damage and email it to us.  We will then agree to replace the item and where appropriate pickup the damage item.  A replacement will be sent within 1-2 days of the agreed replacement date.

Please note that this does not apply to items that are made to order, have been modified specifically for you or, in the case of electronic items, modified via hardware/software.

In either of the above cases please contact us for a replacement or refund.

If you have any questions about our products, please get in touch via our Contact page.  Please note that we generally deal with e-mails during "office hours" of 9am-5pm Monday to Friday and replies outside of these times cannot be guaranteed.

Get in Touch
bottom of page