Terms and Conditions
Please read carefully
Your use (and the ordering of products) of this website is subject to the following terms and conditions:
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Personal Data :
We collect some data from you when you place an order - Your name, address and telephone number will be stored on our secure server.
These details are used for the purposes of your order (and an occasional marketing e-mail, if you have opted to receive them) and will not be passed to anyone else. You may have your account/personal details removed at any time upon request - You will need to re-register to make a purchase.
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Your details MUST be entered correctly, and formatted appropriately: Please use capital letters where necessary, and the correct UK Post-Codes are format.
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Remember, these details need to be read by Royal Mail in order to deliver your item. Incorrect or poorly-entered details will be removed and your order cancelled.
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It is your responsibility to ensure that your e-mail account accepts e-mails from us (order status, shipping notification etc) - accounts with missing, bouncing or incorrect addresses will be deleted.
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Orders :
We ship to the UK and Republic of Ireland. We can provide a quotation for shipping to Europe, Australia and United States. We reserve the right to cancel/refund any unshipped order, eg: stock errors, incorrect shipping destination etc. In order to save paper, we do not include a paper invoice with your orders - these can be viewed (and printed, if necessary) via your customer area.
Payment :
Payments are carried-out using Wix payment provider which is a secure payment gateway - Most credit/debit cards are accepted. Sorry, we don't accept PayPal. Our details will appear during checkout and they'll also be included in your order confirmation e-mail.
Items will be reserved for you for 7 days (after that, we'll cancel the order and return the stock to shop for others to buy). Your payment details are not retained.
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Shipping :
Orders for in-stock items placed before 1pm Monday-Friday are usually sent within 1 working-day via Royal Mail Parcel Post, 2nd Class Recorded Delivery or for smaller items 1st class post.
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We have to add a customs declaration to all "non-UK" parcels - these are filled out as accurately as possible and, therefore, you may have to pay a customs/import charge your end based on a % value according to your local regulations.
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Current delivery costs are calculated when you checkout. We have no collection or demo facilities.
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In the event that an item is returned as "Address Not Known", there will be a further postage charge to re-deliver the item.
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Out of Stock Items :
Each item has a stock-level indicator allowing you to see how many we have available. If you see that the item is out of stock, please e-mail us and we can give you an idea of how long it will take to order in (usually 2-3 days lead time).
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In the case of custom or modified items we will email you a time and date where the item will be available for shipping.
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The checkout will NOT let you purchase if we don't have stock - this is simply for your peace-of-mind.
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Refunds/Returns :
If you wish to return an item for a "no-quibble" refund you can within 14 days of receipt of the item at your expense.
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For damaged items please take a photograph of the damage and email it to us. We will then agree to replace the item and where appropriate pickup the damage item. A replacement will be sent within 1-2 days of the agreed replacement date.
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Please note that this does not apply to items that are made to order, have been modified specifically for you or, in the case of electronic items, modified via hardware/software.
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In either of the above cases please contact us for a replacement or refund.
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Questions?
If you have any questions about our products, please get in touch via our Contact page. Please note that we generally deal with e-mails during "office hours" of 9am-5pm Monday to Friday and replies outside of these times cannot be guaranteed.